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Updated on 2023 October 02

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Permanent position, unionized or unionizable nonunionized

Human relations Officer - Reception and treatment of reports (intake)

DPJ, Hudson Bay
2023 September 30

Under the authority of the RTS/EO head of program, the person will be responsible of receiving and analyzing the reports concerning the population of the different Hudson Bay communities. Furthermore, the person will intervene in crisis situations, proceed to supplementary verifications and ensure the quality of information related to users in PIJ.

 Person who, under the authority of the RTS/EO head of program, will be responsible for:

1.     Receiving and processing reports (signalements) received by phone, email, fax or in person;
2.     Receiving and answering to any information or consultation requests;
3.     Gathering information relative to the report (signalement), proceeding to supplementary verifications and deciding if a report (signalement) should be retained or not while establishing the priority of the situation;
4.     Writing reports (signalements) and entering Info-Consultations, respecting the models in place in the establishment;
5.     Entering received information in PIJ and verifying existing data related to users concerned by the reports (signalements) received;
6.     Referring persons to appropriate services when necessary;
7.     Ensuring a proper continuity of services by informing the different professionals working for the establishment, when necessary;
8.     Assure the oncall in rotation with the other staff;
9.     May be requested to travel when needed;
10.  Any other related duties at the request of his supervisor.


·         Must hold University Degree (first cycle) in Human Sciences such as: Social Services, Criminology, Psychology, Psycho-Education;
·         Be member of l’OTSTCFQ or be able to perform activities reserved;
·         Practical and theoretical knowledge of the Youth Protection Act and the protection concept;

Essential skills and aptitudes

·         Pertinent experience working with children and youth;
·         Fluent in French and English, spoken and written;
·         Highly adaptable in a different environment and culture;
·         Capacity to work under pressure in emergency and crisis context;
·          Respect of the file confidentiality;
·          Valid driver's license.

Conditions and benefits

Hourly rate between $27.08 and $47.98;
Full-time position (day 35h/week + on-call duty); 
Furnished accommodation and air transportation provided by the centre;
Cargo premium: between $36.64/week and $146.29/week; 
Isolation premium between $203.66/week and $240.25/week;
Retention premium between $114.99/week and $225.18/week depending on years of service in the North;
Moving and storage expenses reimbursed by the health centre

​***The professionals of the health and social services sector can ask for a Northern leave (of up to 48 months) from their establishment in order to work in the Nunavik region***

Additional details

Those interested in applying are requested to do so in writing to this email address:​  recrutement.csi@ssss.gouv.qc.ca 

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